Information regarding the coronavirus COVID-19

Situation of Monday, March 24th, 2020:

Situation of Monday, March 24th, 2020:

After the press conference given by Prime Minister Rutte and Minister Grapperhaus further strengthened measures to combat the spread of the coronavirus. This means that the measures listed below are still in force and are being extended further. This applies in any case until 1 June 2020.

For EuroParcs this means that our holiday parks in the Netherlands are normally open. However, the facilities will remain closed.

  • Additional measures include canceling all events scheduled to run until June 1.
  • Children's entertainment will also be canceled.
  • EuroParcs takes appropriate measures to ensure that guests are kept 1.5 meters apart. One could think of a door policy.
  • The advice to stay indoors as much as possible still applies. You can get a breath of fresh air, but not in a group. The 1.5-meter rule must also be observed.
  • No more people are allowed in the holiday home than there are beds. In many cases, this means that external visits are not permitted. If you can receive visitors, the 1.5-meter rule must be observed.
  • If someone has a fever, all family members should stay at home. Please inform reception.

Group formation is under no circumstances allowed. If observed, this may lead to the removal of the park.

We can imagine that you have questions about your upcoming reservation. Our team of employees is ready to speak to you. We are very busy, but do our best to answer your questions as soon as possible. You can send your question to kcc@europarcs.nl or via +31 (0)88 070 80 90.

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Situation of Monday, March 16, 2020:

N.a.v. We can report the following at the press conference given by Ministers Bruins and Slob. Our holiday parks remain open and our guests can simply enjoy their booked holiday. It is true that various facilities are closed. In any case, it concerns the catering industry, swimming pools, indoor playgrounds and the like. Each park will look into the possibility of offering a limited range of groceries.

We can imagine that you have questions about your upcoming reservation. Our team of employees is ready to speak to you. We are very busy, but do our best to answer your questions as soon as possible. You can send your question to kcc@europarcs.nl or via +31 (0)88 070 80 90.

Below are some questions you may have.

Question: I want to cancel my holiday due to the Coronavirus outbreak. What will this mean for me?
Answer: Your cancellation will go according to the Recron conditions that we use.

Question: I want to cancel my holiday at my holiday destination because of the Coronavirus outbreak (in the region). Are vacation days not taken reimbursed?
Answer: Your travel and / or cancellation insurance provides a definite answer.

Question: I have booked with you and my vacation will start soon. Your holiday parks are simply open. I just don't want to come again. What now?
Answer: Please contact us to discuss the possibilities.

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Situation for next weekend - arrival Friday March 13, 2020:

Our holiday parks remain open and our guests can simply enjoy their booked holiday. Based on the latest developments and news, EuroParcs takes the following measures at the Dutch parks:
- We advise our guests to consult our website for current opening hours of all facilities.
- We pay extra attention to cleaning and hygiene rules.

EuroParcs is closely monitoring the situation regarding the coronavirus and the recommendations of the health authorities. Rest assured that the safety and health of our guests and employees is our absolute priority. All our parks remain open under the already established strict health standards.

What measures has EuroParcs taken regarding the coronavirus outbreak? EuroParcs closely follows the recommendations of the designated health authorities and the development of the coronavirus. If the situation requires it, we will adjust and tighten our procedures where necessary. We maintain strict health standards in all our parks in accordance with applicable regulations. We inform and encourage our guests to observe the usual instructions that apply: wash hands regularly, cough in the elbow, and use disposable tissues.

For more information, please contact our Customer Contact Center on +31 (0)88 070 8090 (usual call charges).

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